We are here to help
We are here to help
While most issues between client and clinician can be addressed directly, some situations could require escalation. In compliance with the State of Texas, we provide information below to assist your pursuit of a report, if you should find yourself in such a situation.
In accordance with House Bill 4224 (89th Regular Session) and Texas Health & Safety Code §181.105, Level Up Counseling Services provides the following information to assist consumers in:
• Requesting health care records
• Contacting the licensing authority
• Filing a consumer complaint
Business Violation Concerns
If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.
If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.
Click below to learn more about your consumer rights.
Complaints may be submitted online at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Licensing Violation Concerns
Licensing Violation Concerns
If you believe you have a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
If you believe you have a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
Click below to access the code.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
Records Requests
We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested via your clinicians email. You can also submit a request through the contact page. Contact
Administrative charges may apply.
To help prevent delays, please include the following information with your request:
• Client full legal name and date of birth
• Current phone number and or email address
• Description of records requested including specific dates if applicable
• Preferred method of delivery such as secure electronic delivery, mail, or in person pickup
• Client signature and date
If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.
Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.
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